Expédition & retours

Shipping Information

At Saunier Duval Boutique, we strive to process and ship your orders quickly and efficiently to ensure you receive your plumbing and heating products as soon as possible.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Times

Shipping Method	Delivery Time	Cost	Details
Standard Shipping	10-15 business days after shipment	$12.95	Shipped via DHL or FedEx with tracking
Free Shipping	15-25 business days after shipment	Free for orders over $50	Shipped via EMS with tracking

Returns & Exchanges Policy

Your satisfaction is our priority at Saunier Duval Boutique. If you’re not completely satisfied with your purchase, we offer a straightforward return and exchange policy.

Return Period

You have 15 days from the date of receipt to initiate a return or exchange request.

Eligibility Conditions

To be eligible for return, items must be:

• In original condition, unused and uninstalled
• In original packaging with all accessories and documentation
• Accompanied by the purchase receipt or proof of purchase

Non-Returnable Products

For hygiene and safety reasons, the following products cannot be returned:

• Boilers and water heaters that have been installed or whose packaging has been opened
• Tap accessories that have been mounted or tested
• Opened sealing products and consumables (gaskets, sealants, etc.)
• Clearance or special promotion items (unless manufacturing defect)

These restrictions are based on our product categories including: Accessoire De Robinetterie, Chaudière, Chaudière électrique, Chaudière Gaz, Chauffe-eau, Chauffe-eau électrique, Chauffe-eau Gaz, and various consumables.

Return & Exchange Process

Step 1: Return Authorization Request

Before returning any item, you must obtain a return authorization by contacting our customer service at [email protected] with the following information:

• Your order number
• Name of the product you wish to return
• Reason for return
• Whether you want a refund or exchange

Step 2: Package Preparation

Once your request is approved, carefully pack the item in its original packaging with all accessories and documentation. Include a copy of your invoice and the return form (if provided).

Step 3: Ship the Return

Ship the package to the following address:

Saunier Duval Boutique – Retours
7407 North 75th Dr
Glendale, US 85303
United States

We recommend using a tracked and insured delivery service, as we cannot be responsible for packages lost or damaged during transit.

Refund Processing

Once we receive and inspect your return:

• We will send you a confirmation email of receipt
• Refund processing will be initiated within 3-5 business days
• The refund will be issued using the same payment method used for the original purchase

Refund Timelines

Payment Method	Refund Timeline
Credit Card (Visa, MasterCard, JCB)	5-10 business days (depending on your bank)
PayPal	3-5 business days

Exchanges

If you wish to exchange an item for another:

1. Follow the return process described above
2. Clearly indicate in your request that you want an exchange and specify the desired product
3. Once your return is received and validated, we will ship the new item

Shipping costs for the new item are covered by us.

If the exchange product has a different price:

• If the new product is cheaper: we will refund the difference
• If the new product is more expensive: you will need to pay the difference before shipment

Defective Products or Our Error

If you receive a defective or incorrect item:

• Contact us immediately at [email protected]
• We will provide a prepaid shipping label for the return
• We will cover all associated shipping costs
• We will ship the replacement product as soon as we receive the defective return